Shipping Policy

Thank you for shopping with PawPunch. This Shipping Policy explains how orders are processed, shipped, delivered, and handled.

By placing an order through our website, you agree to the terms described below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during periods of high demand, holidays, promotional campaigns, product launches, or circumstances outside our reasonable control.

Once your order has been processed and shipped, you may receive a confirmation email containing tracking information when available.

Business days do not include weekends or public holidays.

2. Estimated Delivery Times

Our estimated delivery time is generally:

3–10 business days after shipment.

Delivery times are estimates only and are not guaranteed unless expressly stated otherwise at checkout.

Actual delivery times may vary depending on:

• Destination country or region
• Local postal or courier services
• Customs procedures
• Weather conditions
• Public holidays
• High-volume periods
• Carrier delays
• Other circumstances outside PawPunch's reasonable control

3. Free Shipping

PawPunch currently offers free standard shipping on eligible orders unless otherwise stated on the product page or during checkout.

If another shipping option is available, its price and estimated delivery time will be displayed before the customer completes the purchase.

4. International Shipping

PawPunch may ship to customers in multiple countries.

Availability of shipping destinations will be shown during checkout.

International shipments may be subject to customs inspections, local taxes, VAT, import duties, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, taxes, or import charges imposed by local authorities are the responsibility of the customer where permitted by applicable law.

PawPunch does not control customs processing times or charges imposed by government authorities.

5. Fulfillment Partners

To provide our products efficiently, some orders may be processed or shipped by third-party fulfillment centers, suppliers, logistics partners, or warehouses.

As a result, the shipping origin shown on the parcel may differ from PawPunch's business location.

This does not affect the customer's rights regarding the order.

6. Tracking Information

Where tracking is available, customers may receive a tracking number by email after the order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

In some cases, tracking information may not update immediately while the parcel is transferred between logistics providers.

7. Multiple Packages

If an order contains multiple products, the products may be shipped separately.

Customers may therefore receive:

• More than one package
• Different tracking numbers
• Packages arriving on different dates

No additional shipping charges will be applied solely because an order is divided into multiple shipments unless clearly disclosed before purchase.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, additional shipping costs may apply where permitted by applicable law.

9. Failed Delivery

Customers should ensure that someone can receive the package where required and should follow any instructions provided by the shipping carrier.

If delivery cannot be completed, the carrier may:

• Attempt delivery again
• Leave the parcel at an authorized collection point
• Return the parcel to the sender

If a package is returned because it was not collected or because the shipping information provided by the customer was incorrect, please contact us so we can review the situation.

10. Delayed Orders

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Delays caused by shipping carriers, customs authorities, severe weather, transportation disruptions, public holidays, or other circumstances outside our reasonable control may extend the delivery time.

If your order appears to be significantly delayed, please contact us at:

pawpuunch@gmail.com

Please include your order number and the email address used when placing your order.

11. Lost Packages

If your tracking information indicates that your parcel has not been delivered and there have been no updates for an unusually long period, please contact us.

We may ask the shipping carrier or fulfillment partner to investigate the shipment.

Where appropriate and in accordance with applicable law, PawPunch may provide a replacement, refund, or another appropriate remedy if a shipment is confirmed as lost.

12. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around your property
• Ask household members or neighbors
• Check with your building reception or delivery area
• Contact the shipping carrier

If you are still unable to locate the package, contact us at pawpuunch@gmail.com and we will review the situation.

13. Damaged Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem where reasonably necessary

We will review the situation and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request, but we cannot guarantee cancellation or modification once the order has already been processed or shipped.

Your statutory cancellation or withdrawal rights, where applicable, are not affected by this section.

15. Delivery Estimates

Any delivery date or timeframe displayed on our website is an estimate unless expressly stated to be guaranteed.

Customers should avoid relying on estimated delivery dates for time-sensitive events unless guaranteed delivery has specifically been offered.

16. Customer Rights

Nothing in this Shipping Policy excludes or limits any mandatory consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides greater rights or protections than those stated in this policy, those legal rights will apply.

17. Contact Us

If you have questions about your shipment, please contact us:

Trading name: PawPunch
Email: pawpuunch@gmail.com

When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more quickly.